Troubleshooting the macOS Agent

Checking the Agent:

Some of the actions to be carried out for troubleshooting are summarized below. Some of the actions to be carried out for troubleshooting are outlined below.

• Log file location: Please check the "/tmp/ccmacagent" directory for logs and temporary files for possible exceptions.

• Checking the agent file system: Please check the "/Library/Application Support/CyberCyteMacAgent" directory for config and setting files; these files are not temporary like others.

• Check the executable in the agent directory: Please check the "/usr/local/bin/ccmacagent" directory to see if the main executable exists.

• Check the agent version: Please check the agent version with this command: /usr/local/bin/ccmacagent –version

• Check if the agent is running: Please check if the agent is running or not with this command: ps -ef | grep /usr/local/bin/ccmacagent

Checking the Portal:

Please check the macOS policy, the rules should be assigned like below. The users can customize the policy rules as their requirements.

After checking the macOS policy, please check the assigned policy group. The default group is "macOS Devices Group", make sure the macOS policy are assigned to the group, if it is not the agent will not start the collection.

Uninstalling Agent

For Uninstalling agent, the below command can be executed: usr/local/bin/ccmacagent --uninstall