# Incident /Request Management

This page allows users to create tickets for incidents and cases for a user or a group. Click on the "+Create" button and fill in the blank fields with the required data. Users can display opened/closed incidents on the same page and take action.

<figure><img src="/files/S5c7dinN9tbaMjiMMaXj" alt=""><figcaption></figcaption></figure>

Also, users can create incident and request templates.

<figure><img src="/files/c2N9F0rxtOjYBHTQZovc" alt=""><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.cloudcyte.com/admin-guide/threat-response/case_incident_management.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.