# Troubleshooting the Linux Agent

If the agent is not appeared under the "Endpoints & Network Devices" -> "Endpoint Management" -> "Asset Management", please follow these steps to finding the root cause:

* Check the connection between server and CyberCyte portal, the server must communicate CyberCyte via 443 port.
* Check the agent logs under the "/opt/CyberCyteAgent/logs/\<date>\_linux\_agent.txt". Also, please send the log file to "<support@cybercyte.com>".
* Check the agent service on the server. If it is not working, please try to uninstall and re-install again.

## Checking The Agent Status

* Using Shell:
  * Execute this command in the shell:
    * `systemctl status cybercyte_linux_agent.service`
* Using CyberCyte Portal:
  * Go to the "Endpoints & Network Devices" -> "Endpoint Management" -> "Asset Management" on the portal. All of the agents will be listed under this page.

## Uninstalling/Disabling the Agent

* Using Shell:
  * Execute these commands in the shell:

    * `/opt/CyberCyteAgent/CyberCyteAgent —uninstall`
    * This command will uninstall osquery too.

    Or

    * `service=cybercyte_linux_agent.service; systemctl stop $service && systemctl disable $service && rm /etc/systemd/system/$service && systemctl daemon-reload && systemctl reset-failed && rm -rf /opt/CyberCyteAgent`
* Uninstalling the service only:
  * `/opt/CyberCyteAgent/CyberCyteAgent —uninstall-service`
  * This command will uninstall osquery too.
* Disabling the Agent:
  * Go to the "Asset Management" -> "Endpoint Management" on the portal. Right-click on the machine and disable the agent. This action only disables agent data collection, the agent will update itself but not collect any data.


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