> For the complete documentation index, see [llms.txt](https://docs.cloudcyte.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cloudcyte.com/admin-guide/threat_response/case_incident_management.md).

# Incident /Request Management

This page allows users to create tickets for incidents and cases for a user or a group. Click on the "+Create" button and fill in the blank fields with the required data. Users can display opened/closed incidents on the same page and take action.

<figure><img src="https://1723175359-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LuHp6M9xm4Gdg2pWusc%2Fuploads%2FoLli8XniI87FGrkZlG9G%2Fimage.png?alt=media&amp;token=1b615ca5-dee2-4f26-8d30-8f360c426e94" alt=""><figcaption></figcaption></figure>

Also, users can create incident and request templates.

<figure><img src="https://1723175359-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LuHp6M9xm4Gdg2pWusc%2Fuploads%2F7LJQAbxrUlr779qQVVeW%2Fimage.png?alt=media&amp;token=6ddaa5cc-5d77-4866-bbc2-f99c9b8568f8" alt=""><figcaption></figcaption></figure>