> For the complete documentation index, see [llms.txt](https://docs.cloudcyte.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cloudcyte.com/admin-guide/threat_response/case_incident_management.md).

# Incident /Request Management

This page allows users to create tickets for incidents and cases for a user or a group. Click on the "+Create" button and fill in the blank fields with the required data. Users can display opened/closed incidents on the same page and take action.

<figure><img src="/files/S5c7dinN9tbaMjiMMaXj" alt=""><figcaption></figcaption></figure>

Also, users can create incident and request templates.

<figure><img src="/files/c2N9F0rxtOjYBHTQZovc" alt=""><figcaption></figcaption></figure>